2015 › November

Expanding the convention center and building hotels and light rail transportation were the catalyst for the rebirth of downtown Phoenix. Although, getting Millennials to move into the core was just as important to breathe life into the neighborhoods.

Airlines and airports need to leverage data assets and embrace technological improvements with greater speed, if they are to keep up with other digital consumer services. The word "silos" came up again in discussions on managing airline and airport data exchange, and that word comes up too often.

Whose side is Boeing on in the Open Skies debate? We have 730 billion ideas it's not with companies based in Atlanta, Dallas, or Chicago.

On one hand, best Western doesn't scream four-star comfort. On the other, they're not making these hotels pay big time just for the added distribution. It seems like a win-win for hotels that are better than good enough.

Customer experience requires deeper thinking about the guest or passenger, which is why when it's done right it makes such a strong impression.

Influencers only influence if they mean something to an audience. Travel brands have to consider this when they're at the juncture of deciding whether reach or engagement is the goal of a social media campaign.

Business travelers want convenience above all else and that's something rental car companies aren't the best at delivering, especially on their outdated websites that don't offer user-friendly experiences.

The more magazines, the merrier. Let's hope LP moves further in the next issue to add its own distinctive take to the medium.

North American cruisers are extremely price-conscious. They're likely to move away from expensive cruise brands. A robust market of high-spending Chinese vacationers can't emerge soon enough for cruise lines.

An in-depth look at the trends that are driving booking via smartphones and tablets, the challenges holding the market back, and strategies for businesses in the travel and hospitality industries.