Delta and Spirit Called Out for Hate-Selling, We Mean Upselling, Tactics
Skift Take
Some airlines are getting very aggressive in their upselling tactics. It is apparently working financially for them at the moment although they are taking big risks in turning off their customers.
Following his post on hate-selling tactics in the travel industry, Skift founder and CEO Rafat Ali appeared this morning on an NBC Today segment that criticized some of the upselling tactics of Delta and Spirit airlines.
Referring to them as "shaming" ta
