Understanding Best Practices for Aviation Disaster Victims, According to Victims
Skift Take
Airlines don't naturally know how to respond to situations like the missing Malaysia Air flight, but there is a rulebook in place to help them along.
As enraged and grieving family members of passengers aboard Malaysia flight 370 cast water bottles at airline representatives, some voices question whether the airline is doing all it can for the families of the 239 passengers onboard.
Jennifer Stansberry Miller and Terri Henry Severin of Connections, a disaster resource consortium which evolved from their Aviation Disaster Family Assistance Project, tell us that the first experiences of those who lose loved ones in an aviation disaster are most critical. Families live with those first hours and days for the rest of their lives.
Jennifer and Terri should know. They met under tragic circumstances when their family members perished on American Eagle Flight 4184 in Roselawn, Indiana. For Terri it was her sister Patty and her four-year-old nephew Patri
