Stuck in Neutral: The U.S. Travel Industry's Diversity Problem

For the multi-ethnic and multi-cultural world that we live in, diversity is an issue that the travel industry rarely talks about, not in the travel media and not at the various industry conferences. You do see occasional campaigns by some large U.S. airlines and hotel companies, especially in lobbying-heavy Washington, D.C., talking about their diversity hiring credentials and efforts. But beyond that, the travel industry at large remains unrepresentative of the larger demographic changes happening in America. If this is Obama's America, we don't see it in the travel industry. That much is clear if you dig into the numbers over the years, as we have, taking demographic employment data from Bureau of Labor Statistics, the main U.S. government labor statistics and analysis organization. And it is true across all sectors of travel, from tourism, travel agents, airlines industry, hospitality, and transport. Even if you buy into the argument that this may be true for a lot of other industry sectors as well, data over a six-year period for various travel sectors we've tracked below doesn't inspire much confidence that the industry is moving in the right direction towards creating a more diverse and representative workforce. What's clear is that Hispanics are making a dent on the lower end of the employment sectors in travel, purely because of their increasing numbers across the country. But African-Americans are stuck, and in some cases their employment numbers are actually regressing, as the tables below show. Among the various sub-sectors in travel, airlines industry, meetings & conventions industry, and travel agents have a particularly acute lack-of-diversity problem. That's not to say that all the factors influencing diversity and the efforts to change it can be captured in a few data tables. As BLS itself s