Positive Reviews and Staff Interaction Key to Guest Satisfaction, Finds Study
Skift Take
It's sensible that guests are happier when they've chosen a hotel based on quality and service instead of price. Hotels across the board should be cautious of following the trend towards service automation.
Travelers that research hotel reviews during the booking process are among the happiest hotel guests, according to the hotel satisfaction study released by J.D. Power today.
The seven percent of respondents that based
