Disney Cruise Line tops competitors in customer service survey
Skift Take
Cruise lines have to do more than avoid crashes and power outages since small issues also have a major impact on attracting repeat cruisers, the bread and butter of the cruising community.
Disney Cruise Lines provides the best passenger experience of seven major cruise lines, reports J.D. Power's new study on cruise line satisfaction.
The report, released today, gives Disney a customer satisfaction score of 871 on a 1,000-point scale. This is significantly higher than the report average of 824
