Miami airport to test self-boarding and considers kiosks in customs, too
Skift Take
Some skeptics believe that passenger self-boarding will be slow to get adoption across U.S. airports because of security concerns. Self-service kiosks in customs face similar hurdles, and have much greater potential to really benefit airline passengers.
Miami International Airport intends to test passenger self-boarding, and cynics might say that the prime benefit to passengers would be not having to deal with sometimes-grumpy airline gate agents.
In theory, the boarding process also could be speedier, with reduced delays and better passenger flow, once all the kinks are worked out.
Maurice Jenkins, the airport's director of information systems and telecommunications, says the airport already has already procured the necessary e
