Southwest apologizes to passenger hassled for being overweight
Skift Take
A little sensitivity training for flight attendants is in order here.
A man claims he was asked to disembark a Southwest Airlines aircraft for being overweight.
Matthew Harper, who weighs about 24 stone (154 kg), was reportedly asked to step off the flight from Chicago to Denver after being told it was overbooked.
He alleged a cabin crew member asked whether the 34-year-old was aware of the company’s “customer of size” policy, which encourages passengers who “encroach upon any part of the neighbouring seats” and cannot fit in the 17-inch space between the armrests, to purchase a second seat prior to trave
