What was American Airlines' reservations glitch? They still haven't said
Skift Take
Blaming Sabre was AA's first response to the outage, and it's still not clear whether the airline's retraction of the blame had to do with reality or a reluctance to get involved in yet another lawsuit with the GDS.
Nearly a week after a computer glitch grounded hundreds of its planes, American Airlines has yet to disclose the exact cause of the problem that frustrated passengers stuck in crowded terminals across the country.
American's chief executive, Tom Horton, would say in a video apology only that "we had a software issue that impacted both our prima
