Airlines mind the generation gap between road warriors and kids

Airlines that have been trying to balance the needs of the two customer groups [business and leisure travelers] agree that keeping children entertained and fed is crucial to maintaining calm in the cabin.

Protecting business travelers from being disturbed by children is a “fine balance,” according to Terry Daly, divisional senior vice president for service delivery at Emirates. Young travelers are given a backpack with toys, a magazine and other merchandise and the airline’s in-flight entertainment has 30 channels of family programming, he said. The airline also said in a statement, “Emirates’ devotion to keeping kids entertained during flights plays a huge role in protecting the flight experience for everyone on the aircraft.”