Expedia Adds Ratings for Airline Seats and In-Flight Amenities
Skift Take
Wouldn't it be great if airlines one day had to respond to flyers' adverse ratings of their flights just as hotel management often does on user review sites such as TripAdvisor? The airline industry isn't close to that point yet.
While Expedia Inc. officials know that lots of travelers search for flights based on price, the online travel agency has begun integrating ratings of aircraft, seats, amenities such as Wi-Fi and fresh food, flight durations, and overall flyer sentiment into search results on Expedia.com.
The move comes through a licensing agreement with Routehappy, giving Expedia Inc. full access to Routehappy's flight scores and ratings through an API (application programming interface).
The Routehappy partnership enables Expedia to present "valu
