Travel Channel's Hotel Expert Takes on Fools, Thieves, and Bad Owners
Skift Take
Despite all of the ignorance he sees, the Hotel Fixer thinks the U.S. hotel industry is in fairly good shape as long as educational resources are directed at "teaching the craft of hospitality and service." But, don't let hotel consultants rob you blind.
Don't get Anthony Melchiorri started about what's wrong with today's hotel industry because you are going to get a rant, although his diatribe will be colorful and extremely entertaining.
The star of Travel Channel's Hotel Impossible, Melchiorri in a phone interview readily demolishes investors' misconceptions and selfish visions about what they want their hotel to be, as opposed to what it needs to be. And, he does it about as fast as he'll tear down sheetrock and uncover filthy hotel rooms in Hotel Impossible Season 3, which kicks off August 12.
Melchiorri's underlying idea is that "running a hotel is hard," although he claims that in his several decades in the hotel industry, ranging from running front-office operations at New York's Plaza Hotel to becoming general manager of the The Lucerne hotel in 1997, he's never had a bad day (although he's been "pissed off.")
"I love what I do from my toes to my ears," Melchiorri says of his hotel experience.
Clueless Hotel Investors and Operators
When Travel Channel debuted Hotel Impossible in April 2012 Melchiorri says he "wasn't really 100% prepared for the absolute inexperience of people investing millions and millions of dollars in h
