Hertz plans to install tablets in every car to expedite pickups and returns
Skift Take
Hertz believes the company has assembled all the big pieces it needs. That includes buying Dollar Thrifty to attack the mid-tier market, and a slew of car-sharing technology acquisitions. Now the company can focus on lubricating the customer experience to make it more fluid.
Road warriors renting cars want speed and Hertz plans to introduce tablets later this year in the company's cars and to expand the deployment of ExpressRent audio/video kiosks at rental locations to get customers in and out of their vehicles faster.
Speaking at an investor day in Manhattan today, CEO Mark Frissora cited a Maritz Research customer experience study showing renters value the speed of the pickup most hi
