Ten years after Hilton, Marriott, and other chains began coaxing travelers to book directly, online travel agencies still control roughly the same slice of the pie. Yet the chains have won the economics: lower commissions, better contract terms, and stronger loyalty programs.
IHG is changing how guests search on its own channels. The bigger question is whether its content infrastructure will make it show up when they search everywhere else.
Hyatt’s unconventional leadership pick points to a bigger shift. Growing in India now takes more than hotel know-how, it requires sharp consumer insight and strong brand discipline.
Three hotel chiefs were awarded $36 million or more. One saw his pay effectively go negative. And a fourth turned down his bonus. Welcome to the eye-catching world of CEO pay.
The regional connectivity scheme is not bringing in large numbers…yet. Precedence suggests that it can as long as airlines are deploying capacity on this route.
Marriott alone owes loyalty members $4 billion in unredeemed points. Across seven hotel giants, the total tops $11 billion. The numbers signal strength, not weakness.
Bombshell report suggests that the CCI will be investigating the OTA for engaging in repeated anti-competitive conduct – the truth may be another matter.