After a very bad summer United Airlines wants you to know its ready to be better
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United has a very long way to go to regain customer confidence, but the airline appears to be making some strides.
United Airlines is calling on turned-off customers to return to the airline after it claims to have turning around some of its summer operational transgressions.
While United's smaller-than-anticipated third-quarter profits, reported today, landed with a thud on Wall Street, CEO Jeff Smisek told analysts that the airline had recovered from a woeful June and July in terms of performance, and is "back on track operationally."
[caption id="attachment_31858" align="alignright" width="400"] United 787 Dreamliner interior.[/caption]
He conceded that some United customers took a "detour" to other airlines
