Irish low-cost carrier Ryanair hasn’t been active on Twitter for long, but the airline has already given social media watchers a wonderful gift: One hour of inspired tweeting today by its outspoken CEO, Michael O’Leary.
Using the hashtag #GrillMOL, Ryanair customers and others had a chance to sound off to the man in charge about the airline’s lousy customer service reputation, and to ask O’Leary about everything from the possibility of child-free zones on board Ryanair aircraft to charging overweight people extra.
O’Leary answered no to both ideas.
He also responded a few times that the airline’s 81 million customers are proof that Ryanair responds to passengers’ needs despite plenty of tweets to the contrary.
And, O’Leary did make a bit of news, promising that a digital relaunch is in the works.
Here’s a sampling of some the questions and O’Leary’s retorts:
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