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Business Travel

How Uber and Airbnb Are Winning Over Business Travelers in 9 Charts

  • Skift Take
    For first time Uber is now more popular among business travelers than taxis as a percent of all rides, a seminal moment if there ever was one for the business traveler transport economy.

    The formerly-sharing-economy—now more accurately called the rental economy—is now in full disruption mode, not just at the edges.

    Consumers have already spoken with their apps, especially for companies like Uber and Airbnb, and now the big change is coming to the hitherto relatively hidebound corporate travel sector.

    Business travelers have adopted these services, especially Uber, due to the ease of use, and 2015 will go down as the year where services such as these started getting integrated with the corporate travel booking and expense tools.

    One such expense company Certify, a cloud based travel and expense management software company, just released its Q2 2015 business travel expense trends, based on analyzing the habits of its users.

    The data shows that Uber is very mainstream in United States now, and for the first time starting in the second quarter this year is now more popular among business travelers than taxis as a percent of all rides, a seminal moment if there ever was one for the business traveler transport economy.

    While ridesharing pioneer Uber continues to gain ground against direct competitors and traditional ground transportation. The data also shows that business travelers are starting to choose Airbnb over hotels at an increasing rate, though still in early stages.

    Below are eight charts that charts that growth of Uber, Lyft, and Airbnb, versus taxis, car rentals and hotels.

    Chart 1: Uber is fast evolving to become the preferred choice of business travelers for ground transportation in the U.S. For the first time more road warriors are choosing Uber over taxis as a percent of all rides.

    Total Ground Transportation Percentage
    Uber 55%
    Taxi 43%
    Lyft 1%*
    Other Rideshare 1%

    * 153% increase between Q1-Q2 2015.

    Chart 2: The growth of Uber as a business traveler expenses transport option versus taxis, over the last year, according to Certify data.

    Month Uber Taxi
    June 2015 55% 43%
    May 2015 52% 46%
    April 2015 53% 46%
    March 2015 47% 52%
    Feb. 2015 45% 54%
    Jan. 2015 46% 53%
    Dec. 2014 40% 59%
    Nov. 2014 40% 59%
    Oct. 2014 34% 65%
    Sept. 2014 32% 67%
    Aug. 2014 31% 68%
    July 2014 28% 72%
    June 2014 26% 74%
    May 2014 22% 78%

    Chart 3: Uber has been in hyper growth mode.

    Uber Vs. Taxi Vs. Rental Car Q2 2014 Q2 2015
    Uber 8% 21%
    Taxi 37% 24%
    Rental Car 55% 45%

    Chart 4: Users overwhelmingly rate ridesharing services higher than taxi or rental car.

    Rideshare Vs. Rentals Vs. Taxis Rating
    Lyft 4.86
    Uber 4.59
    Rental Car 3.9
    Taxi 3.7

    Chart 5: Not surprisingly, Uber is big in San Francisco and Los Angeles, where taxis were a nightmare to begin with. New York is the biggest volume market for Uber, though.

    Uber as % of Total Rides Q1 2015 Q2 2015
    San Francisco 71% 79%
    Los Angeles 56% 60%
    Dallas 49% 54%
    Atlanta 41% 46%
    Chicago 25% 31%
    New York 21% 31%

    Chart 6: The other rideshare company Lyft is growing fast, but is in second place by a large margin. The top three cities with the greatest gains in ridesharing usage, below.

    Ridesharing Gains by Market Chicago Miami San Francisco
    Lyft 800% N/A 63%
    Uber 132% 83% 55%

    Chart 7: On the accommodation side, after Airbnb launched its business service a year ago it has seen significant growth from Q1 to Q2 2015. On average, business travelers are also staying longer with Airbnb than they are hotels.

    Airbnb Vs. Hotels Average Room Nights Expense Amount
    Airbnb* 3.8 nights $571.53
    All Hotels 2.12 nights $222.55

    *143% Growth from Q1 2015 to Q2 2015

    Chart 8: The most popular cities for Airbnb with average expense amounts.

    Top 5 Cities for Airbnb Avg. Expense Amount
    San Francisco $558
    Chicago $238
    Seattle $221
    Miami $139
    Tampa $103

    Chart 9: On average, Airbnb users rate their stay higher than those who use hotels.

    Users Love Airbnb Rating
    Airbnb 4.72
    Hotels 4.04
    Photo Credit: The sharing economy disruption is now fully enmeshed with business travel. Citymaus / Flickr
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