IAG CEO Willie Walsh Remade European Aviation: Now He’s Retiring: He’s been hinting at it for a while, but it’s still something of a shock to hear that Willie Walsh is finally hanging up his boots. The Air Europa deal — should it come off — looks like his last hurrah.
The Megatrends Defining Travel in 2020: From the new role of subscription travel to the importance of urban living innovations and the impact of Gen Z, these are among the megatrends in travel we’re watching in 2020.
United Gets Stingier With Customer Compensation for Flight Delays: United may argue it isn’t tweaking its delay compensation scheme to save money. But we’re betting this new policy will save some cash. Still, it probably won’t bother customers too much. How many of them were expecting compensation anyway?
Why Delta’s Biggest Innovation Isn’t Flashy Tech: It’s Consistency: The technology is fun. But Delta’s biggest strength is the consistency of its product.
Will Marriott and British Airways Ever Pay Those Huge Proposed Data Breach Fines? Those headline fines were pretty jaw-dropping, but it seems more than likely that they will be massively reduced whenever they are finally rubber-stamped.
How Much Did Big Travel Companies Spend on TV Ads in 2019? Airlines, hotels, and booking sites have divergent reasons for leaning into or out of TV advertising. Attracting more direct bookers is always a goal, but sometimes competitive reasons, or the emergence of new platforms, skew the TV budgets.
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