On the Ground and in the Cloud at HITEC 2023

Senior hospitality editor Sean O’Neill interviews travel tech reporter Justin Dawes about his experience on the floor of the Hospitality Industry Technology Expo and Conference, better known as HITEC. The conference bills itself as “the world’s largest hospitality technology show,” and Justin was there in Toronto last week covering it for Skift.

In this interview, Justin talks about what he saw and heard at the conference from presenters and industry leaders, the current state of tech in the industry, and why – even amidst all the talk of AI, holograms and even robots – many hoteliers are talking about focusing on what matters: bringing their operations squarely into the 21st century, versus investing in tech for tech’s sake.

You can find all of Justin’s reporting from HITEC below, including comments from industry executives and videos of the cutting edge technology that was on display.

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HITEC 2023 Headlines

• Robotics vs. Demographics: The Big Battle to Come in Travel
• 5 Ways AI Will Boost Travel: “More With Less,” Says Microsoft Exec
• New Hotel Tech: Room Service Robots and Holograms
• Hotels are Way Behind on Tech. These Brands Are Trying to Change That.
• Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel