Skift

Hotels

What does it take to make you complain about a hotel stay?

  • Skift Take
    In the era of tweets and TripAdvisor it’s become a quandary for travelers to know the best way to voice their displeasure and think it will actually be heard by the right person.

    @BoardingArea
    One Mile at a Time- At what point do you complain about a hotel stay?: To start I have a confession to make: I’v… http://t.co/JMMaE4Pp

    I’ve only once written a complaint letter to a hotel, and that was due to awful service (at the Crowne Plaza Auckland years ago, for what it’s worth). Yes, I’ve experienced minor hiccups I address at the hotel, like if they don’t honor late check-out, don’t provide upgrades within the terms of the loyalty program, etc. But I really don’t know at what point I should complain about a hotel,

    Subscribe Now

    Already a member?

    Already a member?

    Subscribe to Skift Pro to get unlimited access to stories like these

    Subscribe Now

    Already a member?

    Exit mobile version