Every day, 10,000 customers contact Aeromexico to ask questions, and many — such as “Is there a charge for checking a bag?” — are so simple they don’t require a human response. So about a year ago, Aeromexico started using a Facebook Messenger chatbot to answer these types of questions, loading an artificial intelligence “brain” with 500 … Continue reading Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions