For all of our trends roundups, go here.
>>With American Airlines capitulating, in-flight entertainment on all three legacy carriers is now completely free. The next phase of competition will likely revolve around the quality of that content: Domestic In-Flight Entertainment Is Now Free on American, Delta and United
>>Few airlines focus as much on passenger experience as Virgin Australia. But unfortunately for investors, that approach has not produced recent profits: Virgin Australia CEO Interview: Seats, Innovation and the Chinese Market
>>The new flight attendants’ contract at United, coupled with other steps CEO Oscar Munoz is taking, could finally enable United to make up some serious ground against its competitors: United Flight Attendants’ Contract Could Help the Airline Advance — Skift Business Traveler
>>Southwest has made money for more than 40 years. But that consistency does not satisfy many Wall Street analysts, who keep pushing the airline to increase profits: Why Wall Street Isn’t Happy With Southwest’s 43 Straight Years of Profits
>>Many airlines spin new products as industry-leading. But this is the real deal. Delta’s new suite looks about as good as business class can get: Delta’s New Business Class Suites Put It Ahead of Its Competitors, Again
>>This letter should get Sens. Markey and Blumenthal some attention. But beyond that, it is not likely to have much of an influence on the nation’s airlines: Two U.S. Senators Want to Know Why Airline IT Fails so Often
>>Airlines like to strike a delicate balance with on-time performance. They want to be reliable, but they don’t necessarily want sky-high on-time rates. An always-punctual operation is expensive: American Airlines Is Struggling With On-Time Performance
>>Airlines have cut many of the perks of the frequent flier game, but for knowledgable travelers, many opportunities remain to beat the system: Skift Global Forum Preview: The Points Guy on the Changing Miles Game
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