For all of our trends roundups, go here.
>>Other airlines will feel more comfortable charging fees to encourage travelers to book directly if Lufthansa’s plan works: Lufthansa Offers Direct Booking Savings and Agents Aren’t Happy
>>By crushing passengers knees, airlines might just be shooting themselves in the foot: Upselling Is Killing the Airline Industry One Bad Economy Seat at a Time
>>Diversity matters, especially for the passenger experience: Government Report Highlights U.S. Airlines’ Lack of Racial and Gender Diversity
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