Airlines

Qatar Airways Gets a Small Reprieve as Bahrain and UAE Open Some Airspace

Qatar Airways Gets a Small Reprieve as Bahrain and UAE Open Some Airspace

Associated Press

The decisions by Bahrain and United Arab Emirates isn't a game-changer for Qatar but does portend a crack in the anti-Qatar coalition.

1 week ago

Bombardier Eyes Transatlantic Routes With New Single-Aisle Plane

Bombardier Eyes Transatlantic Routes With New Single-Aisle Plane

Christopher Jasper and Benjamin Katz , Bloomberg

We've heard great things about the performance of Bombardier's jet, a fuel-efficient aircraft that should be able to fly into challenging airports like London City and Aspen, Colorado. But airlines don't need that many planes capable of reaching difficult mountain or city airports, so this is a niche play.

1 week ago

Malaysia Flight MH370 Search Still an Option for Private Company That Would Take the Risk

Malaysia Flight MH370 Search Still an Option for Private Company That Would Take the Risk

Rod McGuirk, Associated Press

The families and the rest of us, deserve an answer to what happened to Malaysia Airlines flight MH370. If a private company can get the job done and the fee isn't exhorbitant then the Malaysia government should get on board.

1 week ago

Hawaiian Airlines Is Handling Customer Service Inquiries Via Text Message

Hawaiian Airlines Is Handling Customer Service Inquiries Via Text Message

Brian Sumers, Skift

In the not too distant future, we expect bots will be sophisticated enough to handle almost all customer service inquires sent via text message. But we're not there yet, so it's refreshing Hawaiian Airlines is going with an all-human approach.

1 week ago

Qatar Airways May Be Considering Investing in JetBlue After Passing on American

Qatar Airways May Be Considering Investing in JetBlue After Passing on American

Deena Kamel Yousef and Glen Carey, Bloomberg

JetBlue and other carriers in North America could be on Qatar Airways' target list for investment after being spurned by American Airlines. It remains to be seen, though, whether JetBlue would welcome the outspoken Akbar Al Baker.

1 week ago

Airlines Hate Flying to Venezuela Because of Stickups and Dirty Fuel

Airlines Hate Flying to Venezuela Because of Stickups and Dirty Fuel

Christine Jenkins, Bloomberg

Venezuela's economic and political problems are leading to its increased isolation from the rest of the world. Airlines are caught up in the mess and many have no choice but to erase Venezuela from their route maps.

1 week ago

How Small Scottish Airline Loganair Plans to Survive on Its Own

How Small Scottish Airline Loganair Plans to Survive on Its Own

Christopher Jasper, Bloomberg

Cutting ties with its franchise partner is going to hurt Loganair at least in the short term. To succeed at going it alone, the airline needs to build a brand identity that resonates with consumers while keeping costs down.

1 week ago

Airplane Turbulence Is Underreported Because of Lax Requirements

Airplane Turbulence Is Underreported Because of Lax Requirements

David Koenig, Associated Press

Strong turbulence may be underreported by U.S. airlines due to loose government regulations, but flyers still aren't likely to be injured by it.

1 week ago

JetBlue Switches to Customer Service Tool Built by Startup it Funded

JetBlue Switches to Customer Service Tool Built by Startup it Funded

Sean O'Neill, Skift

JetBlue will be one of the first airlines to build unified records of all the interactions that each customer has with it via phone, text, and so forth. We hope other airlines copy the move to improve their service.

1 week ago

Airline Bumping of Overbooked Passengers Reaches 22-Year Low

Airline Bumping of Overbooked Passengers Reaches 22-Year Low

David Koenig, Associated Press

Some airlines had defended overbooking as a must-have tool in their revenue management arsenals but the social media backlash forced them to modify their ways.

1 week ago

Qatar Airways Turns a Fare Mistake Into an Opportunity — Business of Loyalty

Qatar Airways Turns a Fare Mistake Into an Opportunity — Business of Loyalty

Grant Martin, Skift

When you add up the PR value for Qatar as well as the good will it engenders among travelers (especially those adding to their oneworld alliance point totals), the snafu was a smart move.

2 weeks ago

Once-Rejected FAA Software Upgrade May Prevent Planes From Landing on Taxiways

Once-Rejected FAA Software Upgrade May Prevent Planes From Landing on Taxiways

Alan Levin, Bloomberg

The National Transportation Safety Board had a solution six years ago that would have mitigated the risks of an aircraft landing on a crowded taxiway but the U.S. Federal Aviation Administration failed to act. No, this does not mean we need to privatize air traffic control.

2 weeks ago