Airlines

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Alaska Air Focuses on Customer Experience and Loyalty as it Integrates Virgin America

Brian Sumers, Skift

Alaska Airlines has always taken customer experience more seriously than other carriers, but historically, that's been easier, since Alaska has been smaller than its competitors. It's good to see Alaska still placing a major emphasis on customer satisfaction after its Virgin American acquisition.

3 days ago

United Releases Internal Report on What Happened in Violent Chicago Incident

United Releases Internal Report on What Happened in Violent Chicago Incident

Brian Sumers, Skift

This has been a rough two and a half weeks for United, which was clearly caught off guard by the fallout from this now-famous April 9 incident. It will be some time before the airline regains its footing, but perhaps this report is a step in the right direction.

3 days ago

Italy to Keep Alitalia Flying as It Looks for a Buyer

Italy to Keep Alitalia Flying as It Looks for a Buyer

Associated Press

We hate to say it, but the financially troubled flagship airline needs to be sold or allowed to fail. It has been given plenty of chances since 2008, and now its labor unions have rejected a government-brokered deal for about $2 billion in fresh investment from Etihad.

4 days ago

Low-Cost Carrier Allegiant Air Is Interested in Getting Into the Hotel Business

Low-Cost Carrier Allegiant Air Is Interested in Getting Into the Hotel Business

Brian Sumers, Skift

Most airlines prefer to focus on their core business — transporting passengers. But Allegiant executives have always thought outside-the-box, and historically that has been good for investors. Perhaps the airline is considering a new way to increase revenues?

4 days ago

JetBlue Delays Its New Aircraft Because of Reliability Issues

JetBlue Delays Its New Aircraft Because of Reliability Issues

Brian Sumers, Skift

New JetBlue CFO Steve Priest has been leaving his mark on the airline in only a few months on the job. Expect him to make many more important decisions in the near future. The biggest? He'll have a big say in whether the airline flies to Europe.

4 days ago

Alitalia in Chaos as a Sale or Breakup Seems Possible

Alitalia in Chaos as a Sale or Breakup Seems Possible

Tommaso Ebhardt and Chiara Albanese, Bloomberg

When Alitalia last filed for bankruptcy protection in 2008, it defied predictions that it would shrink, break up, and be sold as a whole or in parts. This year, it is less likely to escape a cruel fate.

4 days ago

Emirates CEO Still Perplexed at U.S. Laptop Ban

Emirates CEO Still Perplexed at U.S. Laptop Ban

Jon Gambrell, Associated Press

The CEOs of Emirates and Qatar airlines are suddenly being very diplomatic in their assessments of the U.S. laptop ban that's impacting their airlines to some degree. In this protectionist climate these days, we suspect they might offer a very different view in private.

5 days ago

Trump’s Laptop Ban Could Be Expanded to Arrivals From the UK

Trump’s Laptop Ban Could Be Expanded to Arrivals From the UK

Patrick Whyte, Skift

Given how big a market transatlantic aviation is, any move to extend the ban to flights coming from the UK would have a huge impact. Crucially, it could also impact U.S. airlines.

5 days ago

Airline Trade Group Launches Ad Campaign to Support Open Skies Agreements

Airline Trade Group Launches Ad Campaign to Support Open Skies Agreements

Brian Sumers, Skift

This is a small ad buy, but good for Hawaiian, JetBlue and Fedex to spend money to try to persuade political types. Open Skies agreements are helpful for consumers, and for global trade. If the U.S. takes a protectionist stance against the UAE and Qatar, the repercussions could hurt U.S. businesses.

5 days ago

Qatar Airways Tries to Steal U.S. Share from Emirates in the Wake of Trump Ban

Qatar Airways Tries to Steal U.S. Share from Emirates in the Wake of Trump Ban

Deena Kamel Yousef, Bloomberg

The U.S. laptop ban affects both Gulf carriers. But Emirates is driven more by commercial considerations than Qatar, and it has less desire to absorb the pain of flying half-empty planes merely to stake out a position.

6 days ago

The Battle for the Future of Airlines Is Still Being Fought Over the Atlantic

The Battle for the Future of Airlines Is Still Being Fought Over the Atlantic

Patrick Whyte, Skift

For economic reasons, the transatlantic aviation market has been a hotbed of innovation since the first direct flight almost 100 years ago. Building on the foundations set before, the new disrupters believe we are on the verge of a huge change. Will it last?

6 days ago

United Expands Its Basic Economy No-Frills Service

United Expands Its Basic Economy No-Frills Service

Grant Martin, Skift

Like them or not, basic economy fares are here to stay. And United is expanding them throughout its domestic markets.

6 days ago