Articles tagged “upper house”

How to Make Improving the Guest Experience a Joyful Task

How to Make Improving the Guest Experience a Joyful Task

Colin Nagy, Skift

Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here’s a way to think about it.

4 months ago

Upper House Luxury Hotel Experience Aims for Custom Approach to Tech and Personalization

Upper House Luxury Hotel Experience Aims for Custom Approach to Tech and Personalization

Colin Nagy, Skift

Upper House's general manager details how the Hong Kong-based hotel finds the balance between tech, customer relationship management, and frontline service.

2 years ago