Articles tagged “ugh”

Expedia Collaborates With Hotels to Counter Negative Guest Reviews

Expedia Collaborates With Hotels to Counter Negative Guest Reviews

Dennis Schaal, Skift

It is interesting that Expedia touts the new feedback tool for hoteliers as a way to discourage negative reviews instead of as a means for improving customer service. There is something wrong with the juxtaposition.

4 years ago

Travel Agents Suddenly Discover User-Generated Content in Sabre-SeatGuru Deal

Travel Agents Suddenly Discover User-Generated Content in Sabre-SeatGuru Deal

Dennis Schaal, Skift

We know a few travel agents who have surreptitiously sneaked a peak at some user reviews of hotels on TripAdvisor, but Sabre partnering with TripAdvisor to bring user-generated content about airline seats and amenities to travel agents is bringing things to a whole new level.

5 years ago