Articles tagged “training”

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Rail Tour Operator Rocky Mountaineer Targets Cruisers Through Agent Sales

Rail Tour Operator Rocky Mountaineer Targets Cruisers Through Agent Sales

Paul Biasco, Skift

Rocky Mountaineer relies heavily on travel advisors to sell its luxury train experiences through the Canadian Rockies, but there’s room for improvement. The rail tour company launched a new agent training program to clear up misconceptions about its mode of travel.

2 years ago

U.S. Indigenous Tourism Association Targets Italian and German Visitors

U.S. Indigenous Tourism Association Targets Italian and German Visitors

Sarah Enelow, Skift

Visitation to Indian Country has been steady during the Trump Slump, and that might be attributed to a focus on attracting visitors from Italy and Germany.

2 years ago

Hotel and Motel Employees Can Be a Force in Spotting Human-Trafficking

Hotel and Motel Employees Can Be a Force in Spotting Human-Trafficking

Julius Whigham Ii , Associated Press

It takes a village — and your hotel and motel front desk employees and other staff to be on the lookout for human trafficking. Some of them are being trained to detect when something seems amiss, but more needs to be done.

3 years ago

Pilots Group Says Proposed Training Changes Would Lead to ‘Pilot Puppy Mills’

Pilots Group Says Proposed Training Changes Would Lead to ‘Pilot Puppy Mills’

Kevin Freking, Associated Press

The 2009 crash of Colgan Air flight 3407 was linked to pilot exhaustion and a lack of training. Training for regional airline pilots was made more rigorous in the years after the crash, and now the U.S. House of Representatives wants to loosen things up again. That's a big fail.

3 years ago

The Travel Agent of the Future May Be the Travel Agent of the Past

The Travel Agent of the Future May Be the Travel Agent of the Past

Andrew Sheivachman, Skift

Travel agencies are using digital education tools to reach the new generation of agents. More valuable could be back-end innovations that make life for agents more fun than figuring out dated computer systems.

3 years ago

Hotel-Employee Mentoring May Reduce Stress, But Not for the Most-Freaked Out

Hotel-Employee Mentoring May Reduce Stress, But Not for the Most-Freaked Out

Dan Peltier, Skift

Mentoring programs may be one of the more effective hospitality human resource strategies that money can't necessarily buy.

4 years ago

7 Hotel CEOs on Empowering Employees Who Work With Guests

7 Hotel CEOs on Empowering Employees Who Work With Guests

Samantha Shankman, Skift

Hotels are moving away from guidebooks and guidelines and learning how to empower their employees to adapt their services and relationships with individual guests.

5 years ago

What It’s Like to Fly a Hawaiian Airlines A330 Into Beijing

What It’s Like to Fly a Hawaiian Airlines A330 Into Beijing

Dennis Schaal, Skift

Having an in-house simulator of the type that Hawaiian Airlines now has seems like a huge investment, but it could turn out to be a money-maker, as well.

6 years ago