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Articles tagged “social care”

KLM’s In-House Expert on the Benefits of Social Media Customer Service

KLM’s In-House Expert on the Benefits of Social Media Customer Service

Joyce Manalo, Skift

Yes, KLM is on a league of its own by being able to leverage all the social care interactions into offers and purchases, but it's still working hard to integrate all its reservation systems, customer database, and social media interactions.

5 years ago

KLM Brings 24/7 Facebook Customer Service to the U.S.

KLM Brings 24/7 Facebook Customer Service to the U.S.

Joyce Manalo, Skift

Travel brands need to reassess their social care effort to see if there's enough attention being paid to customers on Facebook.

5 years ago