Articles tagged “snafu”

United viral criticism builds after news spreads of an ignored unaccompanied minor

This highlights problems in United's unaccompanied minor services and the efficiency of their customer service; however, it also gives the airline a chance to shine if it steps up with a stellar response and service improvements.

7 years ago

El Al Airlines hasn’t decided whether they will honor $400 tickets to Tel Aviv

Associated Press

Over 5,000 round-trip tickets from New York to Tel Aviv sold for a quarter of the usual fare on Monday after news of the computer glitch spread through social media and New York's large Jewish community.

7 years ago

Southwest is refunding passengers stung by “luv” bug

Associated Press

This is a terrible way to treat someone who "likes" you. Hopefully Southwest's efforts to reimburse would-be flyers for overdrafts and other related hassles will be up to its usual customer service standards.

7 years ago