Grant Martin, Skift
Despite the cost of entry getting markedly higher next year, many business travelers don't seem too worried about new qualification standards that American and United have set for next year.
2 months ago
Grant Martin, Skift
New qualification standards for elite status at American and Delta seem to be working as intended: Business travelers are looking forward to better exclusivity while budget travelers are giving up.
2 months ago
Grant Martin, Skift
Changes to United's MileagePlus program will make it harder for ultra-frequent flyers to stay loyal to the airline.
4 months ago
Grant Martin, Skift
It just got 25 percent more expensive to earn top-tier elite status on United Airlines.
5 months ago
Grant Martin, Skift
United's new vice president of loyalty is putting his weight behind a new credit card and a handful of other initiatives at the airline. It will be interesting to see how those goals mesh with a weary base of MileagePlus members and a management team eager to turn profit and save cash.
9 months ago
Grant Martin, Skift
United's new vice president of loyalty wants to bring more value to MileagePlus customers across a wider spectrum of travelers. He's starting that process by spearheading an overhaul of the company's co-branded credit card.
9 months ago
Brian Sumers, Skift
Starting July 1, United will begin hawking Chase-branded credit cards on board, with flight attendants earning a $50 commission for each approval. Will the flight attendants remind customers that they'll need a lot more miles for some trips starting later this year? We doubt it.
2 years ago
Grant Martin, Skift
United's making more friends within its loyalty ranks by giving away upgraded status.
3 years ago
Grant Martin, Skift
United's apology tour just extended to its former frequent flyers.
3 years ago
Grant Martin, Skift
The problem isn't Star Alliance, the problem is United.
4 years ago