Negative publicity for a destination is always going to hurt tourism, so the downturn shouldn't come as a surprise. The biggest about-face in terms of visitation drops came from Japanese, Russian and Chinese tourists.
The digital transformation of hospitality and travel is underway, and it mirrors the changes most brands and consumers now see across the broader business ecosystem.
Who needs to rough it for a trip to Antartica when you can book a hybrid adventure-travel excursion for $72,000 per person to Unknown International Airport? The $7,500 souvenir Bremont timepiece is extra, though. So that's ancillary revenue.
There are innumerable factors that impact the health of the travel industry but the latest U.S. government numbers on retail spending lead to the conclusion that consumer spending habits are changing. There is a shift in emphasis from purchasing consumer goods toward buying services such as travel. That's a classic tailwind and a very healthy trend indeed for the gamut of leisure-travel businesses.
Metasearch sites such as Kayak, Hipmunk, Trivago, TripAdvisor and Tripping have a lot of heavy lifting to do because consumers will increasingly be demanding better ways to comparison-shop for alternative accommodations that are often unique and difficult to define. All things being equal -- and they aren't -- that's a big market opportunity for these sites.
Revenue per available room in Paris was down 14 percent this year through May and that was before the tragedy in Nice, which has further exacerbated France's tourism slump.
Priceline Group Interim CEO Jeffery Boyd is too much of a gentleman and a professional to get into a public shouting match with his hotel-chain partners. Still, behind the scenes, he doesn't intend to sit back and let hotel chains withhold their lowest rates without taking retaliatory steps.
With the Brexit vote just behind us and U.S. elections looming, some form of stability — eventually — will be a welcome change of pace for companies that cater to corporate travelers.
Because of the proliferation of mobile devices and the propensity of TripAdvisor's metasearch users to meander off course after clicking off the TripAdvisor site, the company needed to do something dramatic such as Instant Booking to adapt to the future. As it plays the unglamorous "long game," the outcome of TripAdvisor's gamble won't be known until at least 2017.
"Platform" companies like Airbnb, Amazon and Uber have reinvented their respective industries by seamlessly linking together all aspects of their operations and customer experience into a single system. The lessons from this model are especially relevant in the hotel industry, where a more holistic approach can work wonders for guest satisfaction, property efficiency and revenue.