Articles tagged “hotel tech”

Tech Expands Hotel Guest Engagement Beyond Loyalty Programs: New Skift Research

Tech Expands Hotel Guest Engagement Beyond Loyalty Programs: New Skift Research

Wouter Geerts, Skift Research

Let’s place loyalty programs into a larger realm of technology that can improve and increase guest engagement and personalization. All these tools working in parallel can help achieve a truly loyal guest.

4 weeks ago

Smaller Hotels and Hostels Catch Up on Tech With New Wave of Software Makers

Smaller Hotels and Hostels Catch Up on Tech With New Wave of Software Makers

Sean O'Neill, Skift

The story of software maker Cloudbeds, named the fastest-growing travel and hospitality company in the U.S., points to a broader trend of smaller hotels adopting new tools to manage their properties.

3 months ago

Red Lion Launches a Subsidiary to Sell Software to Hotels

Red Lion Launches a Subsidiary to Sell Software to Hotels

Sean O'Neill, Skift

CEO Greg Mount persuasively says many independent hotel operators are overpaying for operational software that's inadequate. Red Lion is savvy to try to woo independent hoteliers by promising preferential commission rates with online travel agencies. Still, execution will be difficult.

4 months ago

Choice Hotels Partners with Google and Amazon and 9 Other Hospitality Trends This Week

Choice Hotels Partners with Google and Amazon and 9 Other Hospitality Trends This Week

Isaac Carey, Skift

This week in hospitality, Choice Hotels flaunts its tech partnerships, InterContinental makes a move into the Asia luxury scene, and independent meeting planners are getting creative after Marriott slashed commissions.

5 months ago

Travel Tripper Merges With Pegasus in Hotel Tech Rollup

Travel Tripper Merges With Pegasus in Hotel Tech Rollup

Sean O'Neill, Skift

Travel Tripper is taking on a distressed asset, Pegasus. Meh. But what's interesting is that Accel-KKR is backing the deal. The support by the private equity firm is yet another sign of more rollups of hotel tech companies to come against a backdrop of hotel software investments by Amadeus, Sabre, and Shiji.

5 months ago

Jonas Software Rolls Up Hospitality Tech Group to Compete Against Bigger Players

Jonas Software Rolls Up Hospitality Tech Group to Compete Against Bigger Players

Sean O'Neill, Skift

The hotel tech group that Jonas Hospitality has put together through acquisitions of Leonardo, MSI, Springer-Miller, and BookAssist is admittedly small. But its creation says a lot about the pressures to consolidate in hotel tech. Experts debate the pros and cons of such roll-ups.

6 months ago

How Alibaba-Backed Shiji Is Expanding Its Tech Sales to Hotels Outside of China

How Alibaba-Backed Shiji Is Expanding Its Tech Sales to Hotels Outside of China

Sean O'Neill, Skift

Beijing-based Shiji serves more than 47,000 hotels outside of China. This is the first time it has spoken candidly with independent English-language media about its acquisition strategy. This year its subsidiaries have won deals with MGM Resorts, Radisson, and other major brands. Reading between the lines, it has big plans in the works.

9 months ago

Interview: Oracle Hospitality’s New Boss Looks to the Cloud for Growth

Interview: Oracle Hospitality’s New Boss Looks to the Cloud for Growth

Sean O'Neill, Skift

Oracle Hospitality is the market leader in selling hotel tech software. But the company has made some missteps. It is adjusting course, and two weeks ago it appointed a new top boss, Greg Webb. The industry will watch his moves closely.

1 year ago

Hotel Tech Consolidation Ramps Up With This Software Merger

Hotel Tech Consolidation Ramps Up With This Software Merger

Sean O'Neill, Skift

Industry pressure in the hotel technology sector is leading to more technology roll-ups. Expect this to be one of many announcements in the next 18 months.

1 year ago

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Rethinking the Tech Stack: Hotels Find Hidden Benefits as They Seek to Streamline Revenue and Distribution

Rethinking the Tech Stack: Hotels Find Hidden Benefits as They Seek to Streamline Revenue and Distribution

Duetto + Skift

The hotel industry is slowly making headway updating its "tech stack" software. While this type of technology has long been focused on helping properties boost revenue, today’s solutions offer a range of cross-functional applications and benefits that can “connect the dots” between a wide variety of business goals.

1 year ago

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

Sean O'Neill, Skift

It's old news that many hotels are enabling guests to text requests to the front desk. But it's still early days for them to piece together the tech systems in a way that will let them successfully upsell guests on additional services via chat.

1 year ago

New Skift Research Analyst Session: Exploring Vacation Rental Tech Must-Haves

New Skift Research Analyst Session: Exploring Vacation Rental Tech Must-Haves

Seth Borko, Skift Research

More consumers than ever are using vacation rentals. But as the line with hotels blurs and the industry enter a new growth phase, it faces unique challenges in delivering the hospitality guests expect. Technology will be key to providing an elevated guest experience and will help determine who sees the most success.

1 year ago