Articles tagged “frequent flyers”

Airlines

American Airlines AAdvantage Chief on the New Simplicity in Loyalty

During the pandemic, American Airlines altered its frequent flyer programs, recognizing that the program had become too complicated and also that credit card use — not air travel — provides the bulk of the income.

American Airlines AAdvantage Chief on the New Simplicity in Loyalty

Tourism

Destination Canada’s Unique Status-Match Promotion With Air Canada Shows Promise

Destination Canada broke new ground by helping to pay for many U.S. elite status flyers to get matching status on Air Canada. The promotion was a noteworthy example of a destination marketing organization working with a travel tech company to target high-value customers.

Destination Canada’s Unique Status-Match Promotion With Air Canada Shows Promise

Online Travel

Lufthansa Frequent Flyer Program Tests a Direct-to-Consumer Warby Parker Model

Lufthansa's test partnership may or may not work out. But what's certain is that all major travel rewards programs have broad opportunities to use their customer databases in ways that luxury retailers such as Aston Martin and Omega will actually like.

Lufthansa Frequent Flyer Program Tests a Direct-to-Consumer Warby Parker Model

Business Travel

Hawaii Tourism Comes Back Strong and 9 Other Top Travel Stories This Week

In Skift's top stories this week, Hawaii's domestic U.S. tourism roared back, Accor's CEO said the biggest hotel investment bargains are yet to come, and HomeToGo could go public in a blank-check-company deal.

Hawaii Tourism Comes Back Strong and 9 Other Top Travel Stories This Week

Online Travel

4 Key Takeaways From Skift’s Loyalty and Subscription Summit

The pandemic has proven the resilience of loyalty programs. But it has also suggested the need for travel brands to supplement their loyalty programs with subscription-based products that address complementary needs.

4 Key Takeaways From Skift’s Loyalty and Subscription Summit

Airlines

United Airlines Plays Hardball With Expedia and JPMorgan Chase

For years, airlines had little leverage with their partners. But airlines now are strong, and they have the advantage. Why shouldn’t they use it in contractual discussions?

United Airlines Plays Hardball With Expedia and JPMorgan Chase

Airlines

Google Finds Customer Service Beats Loyalty Programs

It's no surprise that travelers are starting to place a higher priority on customer experience over loyalty programs, considering how uncomfortable air travel has become. Google's data just proves it.

Google Finds Customer Service Beats Loyalty Programs

Airlines

United CEO Munoz’s Polaris Promise Never Matched Reality

A first-time business class flyer might love the dog-and-pony show United Airlines promised with its Polaris service. But your average frequent flyer prefers a more consistent experience, even if it's not as strong.

United CEO Munoz’s Polaris Promise Never Matched Reality

Business Travel

American and Alaska Are Giving Away Elite Status — Business of Loyalty

If these new promotions are any indication, airline loyalty programs may be once more warming up to frequent flyers — for varied reasons, but out of necessity.

American and Alaska Are Giving Away Elite Status — Business of Loyalty

Airlines

Airlines See Pajama Styles as Competitive Advantage for Premium Passengers

Airline competition is evolving from lounges to loungewear in the front of the plane. Hey, if they have lie-flat seats on long-haul flights, then frequent flyers might as well walk the aisles and sleep in style.

Airlines See Pajama Styles as Competitive Advantage for Premium Passengers