Articles tagged “frequent flyer programs”

Air Canada Completes Bringing Aeroplan Loyalty Program Into Its Fold

Air Canada Completes Bringing Aeroplan Loyalty Program Into Its Fold

Grant Martin, Skift

After a year of uncertainty, frequent flyers on Air Canada ended up almost right where they started at the beginning of the century: with the airline independently owning and operating Aeroplan.

7 days ago

Amadeus and Points.com Partner to Scale Loyalty Tech for Airlines

Amadeus and Points.com Partner to Scale Loyalty Tech for Airlines

Sean O'Neill, Skift

This deal is noteworthy because it represents a recent industry shift in the gravity of airline sales efforts. Work that used to happen on computers that interact mainly with travel agencies is now shifting toward computers that mainly power an airline's brand.com site and other direct sales channels.

1 month ago

Frequent Flyers Are Getting Happier With Most Airline Loyalty Programs

Frequent Flyers Are Getting Happier With Most Airline Loyalty Programs

Justin Bachman , Bloomberg

A new study shows frequent travelers are fairly pleased with their airline loyalty programs — but also don't entirely understand how those programs work. Would better understanding lead to more or less satisfaction?

5 months ago

U.S. Airlines Report Sky-High Profit From Frequent Flyer Programs

U.S. Airlines Report Sky-High Profit From Frequent Flyer Programs

Brian Sumers, Skift

This analyst has a point. Perhaps Wall Street is undervaluing airlines because investors don't know the full value of airline frequent flyer programs. But it's not clear anything will change.

5 months ago

Aimia Praised by Biggest Shareholder for Rejecting Air Canada’s Aeroplan Bid

Aimia Praised by Biggest Shareholder for Rejecting Air Canada’s Aeroplan Bid

Frederic Tomesco, Bloomberg

Aimia is taking aggressive action to show the Aeroplan frequent flyer program, which Air Canada started in 1984 but Aimia now owns, can exist after the airline adopts a new loyalty scheme in 2020. That might be true, and Aimia's investors seem to be buying it. But we still think the best move is for Aimia to sell Aeroplan back to Air Canada.

6 months ago

Aimia Refuses to Sell Aeroplan Frequent Flyer Program Back to Air Canada

Aimia Refuses to Sell Aeroplan Frequent Flyer Program Back to Air Canada

Brian Sumers, Skift

It always seemed unlikely Aimia would accept this offer for the Aeroplan program. But this is bad news for Air Canada frequent flyers who have spent decades building their frequent flyer accounts. If nothing changes, they won't be able to use their miles as they expected in less than two years.

6 months ago

CEO: Air Canada’s Offer to Buy Back Its Frequent Flyer Program Has a ‘Short Fuse’

CEO: Air Canada’s Offer to Buy Back Its Frequent Flyer Program Has a ‘Short Fuse’

Frederic Tomesco, Bloomberg

Air Canada has all the leverage. While the airline probably would prefer to control Aeroplan, it doesn't need it. Given the circumstances, why shouldn't the airline play hardball?

6 months ago

Southwest Tries to Poach Customers Loyal to Other U.S. Airlines

Southwest Tries to Poach Customers Loyal to Other U.S. Airlines

Mary Schlangenstein, Bloomberg

This strategy is nothing new for major airlines. They all try to steal passengers from their competitors using lucrative frequent flyer promotions. But Southwest has played this game less often, because in the past, it wasn't much of a competitor to Delta, American and United. But times change, and Southwest apparently is betting it can play in the big leagues.

8 months ago

Southwest Airlines Expects New Hawaii Routes Will ‘Ignite’ Credit Card Sign-Ups

Southwest Airlines Expects New Hawaii Routes Will ‘Ignite’ Credit Card Sign-Ups

Brian Sumers, Skift

If you have an airline-branded credit card, you may think you're getting a free ticket. It is free — for you. But often someone is paying for it.

11 months ago

American Airlines Knows if You’ve Been Cheating on It With a Competitor

American Airlines Knows if You’ve Been Cheating on It With a Competitor

Brian Sumers, Skift

If you're a high-value American Airlines customer, the carrier knows a lot about you. Now it wants to leverage that data in a more sophisticated way.

11 months ago

Why Air Canada Is Starting From Scratch With Its Loyalty Program

Why Air Canada Is Starting From Scratch With Its Loyalty Program

Brian Sumers, Skift

Like most airlines, Air Canada knows a lot about its customers. But in 2020, once it launches a new loyalty program, it will have more flexibility to slice and dice data to deliver personal offers to passengers. Let's hope customers don't find it creepy.

12 months ago

J.D. Power Finds U.S. Frequent Flyers Prefer JetBlue’s Loyalty Program

J.D. Power Finds U.S. Frequent Flyers Prefer JetBlue’s Loyalty Program

Brian Sumers, Skift

JetBlue has one of the least generous frequent flyer programs in the United States. But it's easy to understand, and travelers seem to appreciate that. Many just prefer belonging to a program that makes it simple to redeem for free tickets.

1 year ago