Articles tagged “frequent flyer miles”

Why Air Canada Is Starting From Scratch With Its Loyalty Program

Why Air Canada Is Starting From Scratch With Its Loyalty Program

Brian Sumers, Skift

Like most airlines, Air Canada knows a lot about its customers. But in 2020, once it launches a new loyalty program, it will have more flexibility to slice and dice data to deliver personal offers to passengers. Let's hope customers don't find it creepy.

5 months ago

U.S. Frequent Flyer Programs Are Far More Profitable Than Is Widely Known

U.S. Frequent Flyer Programs Are Far More Profitable Than Is Widely Known

Justin Bachman, Bloomberg

We all know frequent flyer mile programs generate fat profits. But few investors (besides Warren Buffett) are clued in to how high the margins are. Those profits will also cushion airline finances during an inevitable recession.

1 year ago

5 Ways Travel for Frequent Flyers Got Worse in 2016

5 Ways Travel for Frequent Flyers Got Worse in 2016

Grant Martin, Skift

It's been a rough year for heavy business travelers as airlines slowly shifted towards revenue-centric products and loyalty programs. Five illustrations of this trend show how just how dramatically the landscape is shifting.

2 years ago

The Evolution of Major U.S. Airline Loyalty Programs Is Complete

The Evolution of Major U.S. Airline Loyalty Programs Is Complete

Grant Martin, Skift

What will the next generation of loyalty programs look like? We're just getting started.

2 years ago

American Airlines Slashes Partner Mileage Benefits

American Airlines Slashes Partner Mileage Benefits

Grant Martin, Skift

Those who fly on partner carriers and accrue miles to AAdvantage won't be happy with American's new unannounced changes to its loyalty program.

2 years ago

JetBlue to Match Virgin America Flyers’ Points Balances

JetBlue to Match Virgin America Flyers’ Points Balances

Grant Martin, Skift

The points' match from JetBlue shows the extent to which the airline will go to compete with Virgin America, its soon-to-be-stronger adversary.

2 years ago

These Are the Latest Entrants for the Best Loyalty Programs of 2016

These Are the Latest Entrants for the Best Loyalty Programs of 2016

Grant Martin, Skift

Out of all the awards for loyalty and passenger or guest experience that we've seen in the travel industry, the Freddies are the one that seem to have the balance consistently right.

2 years ago

What Virgin America’s Loyalty Members Have to Look Forward to in an Acquisition

What Virgin America’s Loyalty Members Have to Look Forward to in an Acquisition

Grant Martin, Skift

It looks like an Alaska tie-up is more likely and more beneficial to passengers.

2 years ago

Alaska Airlines Changes Mileage Plan to Crush Loopholes for Frequent Flyers

Alaska Airlines Changes Mileage Plan to Crush Loopholes for Frequent Flyers

Grant Martin, Skift

For Alaska Airlines, sudden changes to its loyalty program may be a lesson learned in how temperamental frequent flyers can be. But in the end, travel hackers will have to either play the game that the airlines create or quit.

2 years ago

Airlines Look to Wider Redemption Options for Loyalty Programs

Airlines Look to Wider Redemption Options for Loyalty Programs

Grant Martin, Skift

If airlines can widen redemption options while making their customers happy and boosting revenue in the same move, then all parties can walk away happy.

2 years ago

Banks Clamp Down on Award Credit Cards as Points Community Contracts

Banks Clamp Down on Award Credit Cards as Points Community Contracts

Grant Martin, Skift

The era of enormous point bonuses on credit cards may be drawing to a close.

2 years ago

Budget Travelers Struggle to Earn Elite Status as New Airline Rules Take Effect

Budget Travelers Struggle to Earn Elite Status as New Airline Rules Take Effect

Grant Martin, Skift

Budget travelers have fewer options for earning elite status this year.

3 years ago