Articles tagged “frequent flyer miles”

Airlines

American Airlines AAdvantage Chief on the New Simplicity in Loyalty

During the pandemic, American Airlines altered its frequent flyer programs, recognizing that the program had become too complicated and also that credit card use — not air travel — provides the bulk of the income.

American Airlines AAdvantage Chief on the New Simplicity in Loyalty

Online Travel

Lufthansa Frequent Flyer Program Tests a Direct-to-Consumer Warby Parker Model

Lufthansa's test partnership may or may not work out. But what's certain is that all major travel rewards programs have broad opportunities to use their customer databases in ways that luxury retailers such as Aston Martin and Omega will actually like.

Lufthansa Frequent Flyer Program Tests a Direct-to-Consumer Warby Parker Model

Online Travel

4 Key Takeaways From Skift’s Loyalty and Subscription Summit

The pandemic has proven the resilience of loyalty programs. But it has also suggested the need for travel brands to supplement their loyalty programs with subscription-based products that address complementary needs.

4 Key Takeaways From Skift’s Loyalty and Subscription Summit

Airlines

American and Alaska Make Further Cuts to Their Loyalty Partnership

The loyalty linkage between Alaska and American hasn't been particularly fluid these last few years. Now it's getting even harder to take advantage of the partnership.

American and Alaska Make Further Cuts to Their Loyalty Partnership

Airlines

United Airlines Removes Expiration Dates From Frequent Flyer Miles

United's decision to remove the expiration date from MileagePlus accounts is a small gesture toward improving the lives of its loyalty program members — and could eventually be key to its growth.

United Airlines Removes Expiration Dates From Frequent Flyer Miles

Airlines

British Airways Tests Award Seats Without Hefty Taxes

Could the end of the era of high award taxes and fees at British Airways be nigh? A new trial from the carrier is pushing the fees down on some award seats to only £1.

British Airways Tests Award Seats Without Hefty Taxes

Airlines

Delta Sees Stronger Direct Sales From Loyal Customers

Delta's strategy now appears to be driving loyalty in a different way: Instead of flying on the carrier because of SkyMiles, passengers simply want to fly on a better product.

Delta Sees Stronger Direct Sales From Loyal Customers

Airlines

Delta’s Economy Upgrades Put Product Over Loyalty

It used to be that hardcore loyalty nerds would avoid Delta's SkyMiles program because of its poor earning and redeeming channels. Now thanks to constant product improvements, those concerns may be moot.

Delta’s Economy Upgrades Put Product Over Loyalty

Airlines

New Accor and Air France-KLM Loyalty Partnership Raises Bar for Targeting Biz Travelers

Like a similar program now in place between American and Hyatt, the partnership between Accor and Air France-KLM aims to share customers between similar target markets. Unlike its American cousin though, this partnership is open to all loyalty tiers.

New Accor and Air France-KLM Loyalty Partnership Raises Bar for Targeting Biz Travelers

Airlines

Basic Business Class Fares Set Landmines for Frequent Flyers

A new series of unbundled business class fares coming to market pushes many frequent flyer benefits to the side. For those religious about loyalty programs, the fares are worth avoiding.

Basic Business Class Fares Set Landmines for Frequent Flyers