Brian Sumers, Skift
Delta's new contract with American Express should generate massive revenue. It's another sign Delta is trying to stay far ahead of its peer airlines.
2 weeks ago
Brian Sumers, Skift
It's becoming easier for travelers on many airlines to use frequent flyer miles. That's the good news. But many airlines are only making the cheapest award tickets available on flights where the cash fare is low. In many cases, that means airline miles aren't as valuable as before.
11 months ago
Brian Sumers, Skift
Southwest doesn't care if you pay with points or cash. That's for good reason. Even if you pay with points, the airline often gets paid.
1 year ago
Brian Sumers, Skift
Joseph DeNardi, an analyst with Stifel, is passionate about his thesis — that airlines should sell their frequent flyer programs. Yes, an airline can make money doing so. But airlines that don't operate their own programs sometimes get into trouble. They have far less data about customers than their competitors. And in 2017, access to data is a big deal.
1 year ago
Brian Sumers, Skift
Southwest and JetBlue might have the cheapest redemptions, but savvy frequent flyers generally still find more value in programs offered by American, Delta, and United.
3 years ago
Brian Sumers, Skift
When it comes to regulating frequent flier programs, the U.S. Department of Transportation has little authority.
3 years ago
Grant Martin, Skift
Next year’s traveler will need to be both diligent with their travel partner and smart with their wallet to hit their milestones – but as always with elite status, where there’s a will there’s a way.
4 years ago