Articles tagged “Facebook Messenger”

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5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

Facebook + Skift

The coronavirus pandemic has shown that building a strong chat and messaging infrastructure has never been more vital to companies that want to provide the best customer support experience possible.

4 months ago

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

Brian Sumers, Skift

Bots have come a long way since Alaska Airlines introduced 'Ask Jenn' about a decade ago. But they're still not perfect. At least for now, we'd rather have a human touch.

3 years ago

Interview: Facebook’s Head of Travel on Hotels Going Mobile

Interview: Facebook’s Head of Travel on Hotels Going Mobile

Deanna Ting, Skift

Facebook would certainly love nothing more than for hotels to use its platforms exclusively for their mobile needs. But what Christine Warner has to share about how hotels should be thinking about mobile, and social media platforms, is advice any hotel can use.

4 years ago

You Can Now Book Icelandair Tickets on Facebook Messenger

You Can Now Book Icelandair Tickets on Facebook Messenger

Brian Sumers, Skift

Kudos to Icelandair for trying something new. But since the Facebook Messenger platform is clunky, most travelers should probably stick with the airline's website.

4 years ago