Articles tagged “Facebook Messenger”

Travel Technology

Meta, Microsoft, AWS: Big Tech Reveals Travel-Related AI Projects

As the big tech companies reveal what they've been working on in travel, it raises questions about the longevity of small companies that have been working on similar projects.

Meta, Microsoft, AWS: Big Tech Reveals Travel-Related AI Projects
Free Read

Online Travel

5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

The coronavirus pandemic has shown that building a strong chat and messaging infrastructure has never been more vital to companies that want to provide the best customer support experience possible.

5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

Airlines

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

Bots have come a long way since Alaska Airlines introduced 'Ask Jenn' about a decade ago. But they're still not perfect. At least for now, we'd rather have a human touch.

Airlines Put Facebook Messenger Chatbots to Work Answering Easy Questions

Hotels

Interview: Facebook’s Head of Travel on Hotels Going Mobile

Facebook would certainly love nothing more than for hotels to use its platforms exclusively for their mobile needs. But what Christine Warner has to share about how hotels should be thinking about mobile, and social media platforms, is advice any hotel can use.

Interview: Facebook’s Head of Travel on Hotels Going Mobile

Airlines

You Can Now Book Icelandair Tickets on Facebook Messenger

Kudos to Icelandair for trying something new. But since the Facebook Messenger platform is clunky, most travelers should probably stick with the airline's website.

You Can Now Book Icelandair Tickets on Facebook Messenger