Articles tagged “customer retainment”

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Travel Booking

New Research: Raising the Bar on Travel Loyalty Programs for the Post-Pandemic Rebound

Post-pandemic travel habits are giving rise to new consumer expectations that are challenging industry assumptions. New research from Concentrix Catalyst and Salesforce reveals how brands and operators can evolve their loyalty programs accordingly and sustain meaningful growth ahead.

New Research: Raising the Bar on Travel Loyalty Programs for the Post-Pandemic Rebound
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Travel Booking

New Survey: What Does the Future of Traveler Loyalty Look Like?

What does the future of customer loyalty hold for brands and operators in the travel, tourism, and hospitality industries? Share your thoughts by taking this digital assessment by Concentrix Catalyst and Salesforce. All respondents will receive ​​complimentary access to the report.

New Survey: What Does the Future of Traveler Loyalty Look Like?

Online Travel

Hotel Marketing Tech Consolidation Being Orchestrated by Austin Private Equity Firm

Serent Capital was an investing chaperone to Revinate's acquisition of Navis. Its thesis is that the technological stars have finally aligned to produce many of the business intelligence breakthroughs that hotel companies have long sought.

Hotel Marketing Tech Consolidation Being Orchestrated by Austin Private Equity Firm
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Online Travel

New Whitepaper: 5 Ways Travel Brands Can Manage Customer Engagement in Times of Crisis

The coronavirus pandemic has brought about unprecedented challenges to both travel providers and their customers. While policies and procedures are constantly in flux, there are some steps travel brands can take to clearly communicate with their customers on the right channels at the right time.

New Whitepaper: 5 Ways Travel Brands Can Manage Customer Engagement in Times of Crisis
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Hotels

5 Ways Independent Hotels Can Fight For and Win Direct Bookings

Attaining direct bookings can be a tough fight, especially for independent hotels that tend to operate on tighter marketing budgets than their corporate counterparts. But if the independents get the tactics right, there’s a lot of room for growth.

5 Ways Independent Hotels Can Fight For and Win Direct Bookings

Online Travel

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue