Many travel managers and even agencies were caught off guard by the pandemic, underestimating how long it could last. Cue the last minute dash to work out how to leverage all those unused tickets.
This car manufacturer’s entry into corporate travel management is a sign the "total mobility" concept is maturing. But legacy agencies shouldn’t worry too much — for now.
With so much uncertainty, you might wonder why travel managers would bother pitching any process to get employees moving again. But there is a method to the madness.