Articles tagged “conversocial”

Airlines Turn to Private Messaging to Avoid Social Media Blowups

Airlines Turn to Private Messaging to Avoid Social Media Blowups

Brian Sumers, Skift

Airlines and their passengers are embracing private messaging to resolve issues. That's good for customers, who don't need to wait on hold for an agent. And it's helpful for airlines too, because agents can respond to more than one message at a time.

1 week ago