Articles tagged “communications”

India Aims to Ease Language Barriers for Air Traffic Control

India Aims to Ease Language Barriers for Air Traffic Control

Debjit Chakraborty and Anurag Kotoky, Bloomberg

Beyond being a safety issue, this kind of streamlining will serve India well as its aviation market continues to flourish, not just because of a rising middle class but the advent of low-cost service.

1 year ago

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Hotels Struggle to Exit the Analog Age

Hotels Struggle to Exit the Analog Age

ALICE + Skift

It may seem hard to believe, but analog technologies like walkie-talkies, pagers, and even pen and paper are still the norm for many hotel employee communications.

3 years ago

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The Rise of Messaging Services Will Be the Death of Call Centers

The Rise of Messaging Services Will Be the Death of Call Centers

Checkmate + Skift

As messaging services proliferate, travel brands are gaining a holistic view of customer needs and customer interactions are migrating from the call center to local operations.

3 years ago