Articles tagged “chatbot”

Skiftx Original
IBM’s New Watson Assistant Helps Hotels Build Smarter Voice and Chat Platforms

IBM’s New Watson Assistant Helps Hotels Build Smarter Voice and Chat Platforms

Greg Oates, SkiftX

Hotels can now create their own brand-specific digital assistants with IBM's new Watson Assistant because they can white label the artificial intelligence platform. Hotel operators also keep their own data, versus giving it away to a company like Amazon, which IBM says provides a new level of brand intimacy and trust.

2 months ago

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How Travel Brands Do Customer Service Right on Social Media

How Travel Brands Do Customer Service Right on Social Media

Adobe + Epsilon + Skift

Social media is rapidly becoming one of the travel industry’s most important channels for customer service, but there's no one-size-fits-all approach. From automated chat bots to digital concierge services, find out what's working for top travel brands.

1 year ago