Articles tagged “chat bots”

Amex GBT Pushes Ahead Into Automated Bookings With a Chatbot Acquisition

Amex GBT Pushes Ahead Into Automated Bookings With a Chatbot Acquisition

Matthew Parsons, Skift

This deal makes sense. With fewer consultants on the horizon, use some tried-and-tested artificial intelligence to take the strain and help employees book their own tickets.

2 weeks ago

Sponsored
5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

Facebook + Skift

The coronavirus pandemic has shown that building a strong chat and messaging infrastructure has never been more vital to companies that want to provide the best customer support experience possible.

4 months ago