Articles tagged “business of loyalty”

IHG Is Finally Adding Kimpton to Its Loyalty Program

IHG Is Finally Adding Kimpton to Its Loyalty Program

Deanna Ting, Skift

Whatever IHG ultimately does as it proceeds with this loyalty program merger, the No. 1 thing they don't want to do is to anger Kimpton Karma elites. We also wonder: Will new IHG CEO Keith Barr start letting IHG's most elite loyalty members get access to his phone number too?

4 days ago

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Skift Global Forum 2017 Recap: Why Traveler Loyalty Has Never Mattered More

Skift Global Forum 2017 Recap: Why Traveler Loyalty Has Never Mattered More

Olson 1to1 + Skift

The most successful brands are treating loyalty as an outcome and long-term business strategy in building advocacy, not just a way to keep customers on the hook. Download this report on customer loyalty to learn more.

5 days ago

Business of Loyalty: World of Hyatt Adds Another Tours and Activities Partner

Business of Loyalty: World of Hyatt Adds Another Tours and Activities Partner

Grant Martin, Skift

Hyatt just launched another partnership for its loyalty program, signaling an interest in expanding further into the business of experiences.

7 days ago

Business of Loyalty: Hyatt Intends to Expand Program to Vacation Rentals

Business of Loyalty: Hyatt Intends to Expand Program to Vacation Rentals

Grant Martin, Skift

It may soon be possible through Hyatt to earn hotel-loyalty program elite status by staying in a vacation rental.

2 weeks ago

Loyalty-Program Fatigue and What to Do About It

Loyalty-Program Fatigue and What to Do About It

Caroline Bremner, Euromonitor International

Personalization and mobile tools will allow loyalty programs to create more compelling offers for their members in coming years. The most important advances, however, may originate outside of the travel industry.

3 weeks ago

Wyndham Rewards Loyalty Program Provides the Most Payback on Guest Spending

Wyndham Rewards Loyalty Program Provides the Most Payback on Guest Spending

Deanna Ting, Skift

While it's fairly straightforward to quantify the value of a loyalty program in terms of "payback," that doesn't account for all the other special perks and experiences that travelers may value.

3 weeks ago

American Express Centurion Lounges Are a Differentiator in Credit Card Competition

American Express Centurion Lounges Are a Differentiator in Credit Card Competition

Colin Nagy, Skift

An airport lounge needs a lot of logistical heavy-lifting and finesse to get it right. But Amex has had some success executing on this mission, and is expanding internationally to Hong Kong.

3 weeks ago

Business of Loyalty: Delta Makes Top Elite Status Tougher to Reach for Credit Card Holders

Business of Loyalty: Delta Makes Top Elite Status Tougher to Reach for Credit Card Holders

Grant Martin, Skift

It's now going to be extremely difficult for some of Delta's frequent flyers to earn top-tier elite status.

3 weeks ago

Business of Loyalty: American Airlines Frequent Flyers Are in a Sour Mood

Business of Loyalty: American Airlines Frequent Flyers Are in a Sour Mood

Grant Martin, Skift

American's loyalty program members are hopping mad over recent changes. But will its woes evaporate like similar problems at Delta and United?

4 weeks ago

Business of Loyalty: EasyJet’s Long-Haul Alliance Shirks Traditional Codeshare Benefits

Business of Loyalty: EasyJet’s Long-Haul Alliance Shirks Traditional Codeshare Benefits

Grant Martin, Skift

EasyJet just launched an airline alliance aimed at better-connecting travelers across low-cost networks. Beyond a booking engine, though, the partnership offers few benefits.

1 month ago

Business of Loyalty: Alaska and Singapore Forge Codeshare and Loyalty Partnership

Business of Loyalty: Alaska and Singapore Forge Codeshare and Loyalty Partnership

Grant Martin, Skift

Alaska's decision to partner with Singapore Airlines, a Star Alliance member, may seem strange, but there are serious benefits for international travelers.

1 month ago

Southwest and JetBlue Offer the Most Generous Airline Reward Programs in the U.S.

Southwest and JetBlue Offer the Most Generous Airline Reward Programs in the U.S.

Andrew Sheivachman, Skift

United MileagePlus has been making it harder for members to earn additional flights based on loyalty points. Delta SkyMiles, meanwhile, is making them more affordable.

2 months ago