Grant Martin, Skift
If United and Chase can't forge an exclusive agreement on how they market credit cards, the door may open for other banks like Citi, Barclays, or American Express to pitch a United co-branded product.
2 days ago
Grant Martin, Skift
JetBlue’s upcoming expansion will be a great opportunity for those with extra TrueBlue points to book award seats to Europe. Don’t expect any screaming deals though.
1 week ago
Eric Rosen, Bloomberg
Playing the points game has never been more popular — or lucrative — for travelers and hotel companies alike.
3 weeks ago
Grant Martin, Skift
Portions of Hyatt's recent Two Roads acquisition are already getting incorporated into World of Hyatt, which should delight loyalty program members.
3 weeks ago
Grant Martin, Skift
Until recently, Cathay Pacific was the only carrier that American Airlines frequent flyers could use to travel into China with frequent flyer benefits. A new partnership with China Southern will extend that reach significantly.
1 month ago
Deanna Ting, Skift
Marriott says you really can have it all when it comes to a hotel company — both scale and quality. But can you really do that without sacrificing one for the other? Guess we'll find out over the next three years.
1 month ago
Grant Martin, Skift
Being a member in loyalty programs today is about as engaging as a trip to the auto mechanic. For most, complex rules and constraints take much of the utility out of the programs while other, more motivated travelers simply find them uninspiring. To survive, tomorrow’s loyalty programs will need much more than blockchain — they’ll need true disruption.
2 months ago
Deanna Ting, Skift
We can just imagine what some befuddled viewers of the Oscars were thinking Sunday night, but here are a few guesses: Uhhh, what does Bonvoy mean? Bon Voy ... age? Also, stop trying to make Bonvoy happen.
2 months ago
Grant Martin, Skift
Wyndham pulled an about-face on its award-winning loyalty program last week. Perhaps aligning every award room in the hotel's network to the same price wasn't sustainable after all.
2 months ago
Grant Martin, Skift
IHG plans to experiment with moving award pricing in its Rewards Club loyalty program to a dynamic model, which will allow it to price rooms according to demand. The details — and the impact on loyalty program members — will take shape through the year.
2 months ago
Isaac Carey, Skift
The hotel giants are harnessing the world's favorite sport to get the word out about their new loyalty programs. This is a smart move which should give the brands lots of visibility, and entice soccer fans.
2 months ago
Adara + Skift
Improving customer loyalty in today’s hypercompetitive industry landscape requires travel brands to go beyond customer profiles. They must focus on patterns in behavioral data and provide true one-to-one personalization.
2 months ago