Articles tagged “bob fornaro”

Spirit Airlines Names Next CEO as It Tries to Fix Old Problems

Spirit Airlines Names Next CEO as It Tries to Fix Old Problems

Brian Sumers, Skift

The last time Spirit Airlines replaced its CEO, it bungled the public messaging. It's not letting that happen this time. Investors are getting more than one year of advance warning.

2 years ago

Spirit Airlines Wants to Win Back Customers by Being Nicer

Spirit Airlines Wants to Win Back Customers by Being Nicer

Brian Sumers, Skift

Spirit Airlines spent years angering customers with shoddy customer service. Now it wants those travelers to return, promising they'll find a kinder, gentler airline with an increased emphasis on on-time arrivals. But will they come back, or will they opt for deeply discounted fares from full-service airlines?

3 years ago