Articles tagged “big data”

6 Big Travel Takeaways From Skift Tech Forum

6 Big Travel Takeaways From Skift Tech Forum

Dennis Schaal and Sean O'Neill, Skift

The travel industry is obsessed with Big Data and artificial intelligence. The genie is out of the bottle. But the best way to use it will trigger an intense debate and much soul-searching.

4 months ago

Skift Tech Forum Preview: Kayak’s Chief Scientist Confident on Fare Predictions

Skift Tech Forum Preview: Kayak’s Chief Scientist Confident on Fare Predictions

Dennis Schaal, Skift

Today's data scientists know what they don't know. In other words, they have an appreciation for the complexity of what they are trying to accomplish. Separating the hype from the reality is one of the topics data executives from Kayak and HotelTonight will discuss at the Skift Tech Forum.

1 year ago

American Airlines Knows if You’ve Been Cheating on It With a Competitor

American Airlines Knows if You’ve Been Cheating on It With a Competitor

Brian Sumers, Skift

If you're a high-value American Airlines customer, the carrier knows a lot about you. Now it wants to leverage that data in a more sophisticated way.

2 years ago

Lufthansa Finds Collecting Passenger Data Is Easier Than Actually Using It

Lufthansa Finds Collecting Passenger Data Is Easier Than Actually Using It

Sean O'Neill, Skift

Airlines are getting better at data analysis. So now they face a fresh challenge of having to leverage that data by making their real-world operations correspondingly more responsive.

2 years ago

Chefs+Tech: How Big Data Enhances Good Hospitality

Chefs+Tech: How Big Data Enhances Good Hospitality

Kristen Hawley, Chefs+Tech

Balancing all the data a restaurant can collect about its customers with the need for the human touch is the perennial challenge for restaurateurs. Knowledgable is good. Creepy is bad.

2 years ago

Travel Megatrends 2017: Humanity Returns to Travel

Travel Megatrends 2017: Humanity Returns to Travel

Rafat Ali and Jason Clampet, Skift

Hospitality is all about the very human trait of empathy. And businesses need to remember that humans should remain front and center to create incredible experiences, helped — but in no way supplanted — by modern technology.

3 years ago

Travel Brands Are Failing to Capture Customers’ Imagination, Says Wolff Olins CEO

Travel Brands Are Failing to Capture Customers’ Imagination, Says Wolff Olins CEO

Grant Martin, Skift

There's not enough rich storytelling in the travel industry, says Wolff Olins CEO Ije Nwokorie. We tend to agree.

3 years ago

Orbitz Founding CEO Gets Backing From Major Airlines and Hotel Chains for ‘Experiences’ Startup

Orbitz Founding CEO Gets Backing From Major Airlines and Hotel Chains for ‘Experiences’ Startup

Dennis Schaal, Skift

The Jeff Katz and Boston Consulting Group startup Dihedral -- with an assist from two major airlines and four hotel chains -- can turn out to be something huge or meander nowhere like some of the traveler journeys they'll be charting. Certainly the two have a track record and they are hitting all the right notes, including Big Data and experiences.

3 years ago

Why Simple in Travel Can Be So Much Better Than Big Data

Why Simple in Travel Can Be So Much Better Than Big Data

Colin Nagy, Skift

Executing well from basic data points can win the day in customer service.

3 years ago

Expedia Chair Barry Diller: Artificial Intelligence Will Be Travel’s Next Big Thing

Expedia Chair Barry Diller: Artificial Intelligence Will Be Travel’s Next Big Thing

Dennis Schaal, Skift

Barry Diller's intelligence is not artificial at all and it's sometimes underrated. Diller has been one of the superstars in crafting the trajectory of online travel through his acquisitions and perseverance when things didn't always go smoothly.

4 years ago

Sponsored
The Value of Guest Data for Hotels

The Value of Guest Data for Hotels

Snapshot + Skift

Recently, we launched a trend report with Snapshot on “Hospitality Analytics: How Data Can Make Hotels Smarter”. Download the report for FREE, today!

4 years ago

Sponsored
How Smaller Hotel Companies Can Use Big Data

How Smaller Hotel Companies Can Use Big Data

Snapshot + Skift

Recently, we launched a trend report with Snapshot on "Hospitality Analytics: How Data Can Make Hotels Smarter". Download the report for FREE, today!

4 years ago