These airlines understand that the only way to get ahead of the competition is to provide a unique cabin product and great service. The most successful ones are also very good about consistently delivering an exceptional passenger experience. They'll spoil you.
The Asiana crash is a lesson in the dangers of flight automation without a proper education program teaching pilots how to handle and control it.
Sometimes the battle for interiors takes a silly turn.
We're still impressed by the NTSB's use of Twitter to communicate matters to the public following accidents like this.
Sine the FAA is limited in the number of inspections it can do and is reliant on the industry and manufacturers to self-police, it has to resort to using accidents like the Asiana Air crash and the Colgan Air disaster to help it enact changes to the industry.
This is the first time that the DOT levied a charge for such behavior. Quickly providing information in this type of situation is a more basic requirement than even regular customer service.
The passengers are increasing their chance at success by working together, but Boeing may still push responsibility off to the carrier in court.
Airlines and federal authorities had better get a handle on the pilot inattentiveness issue, if it played a role in the two recent wrong-airport incidents, before there is another tragedy.
New leadership at Asiana and enhanced pilot training were both called for given what's come out about the crash in San Francisco in July.
The findings are likely to increase the current discussion around the over-reliance of controls by pilots.