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Articles tagged “airline passenger experience”

Airlines

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

This could go one of two ways. Passengers could revolt, taking to social media to complain about Delta's decision to reduce recline on 62 airplanes. Or customers could be pleasantly surprised at how much space they'll have under Delta's new test configuration.

Brian Sumers, Skift | 5 years ago

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

Airlines

Does British Airways Have Its Mojo Back?

British Airways probably will never win back its past magic. But the airline can get better and as it strives to improve, it should look forward, not back.

Brian Sumers, Skift | 5 years ago

Does British Airways Have Its Mojo Back?

Airlines

American Cancels Flights Because of Shoddy Overhead Bins

We'd like to think airlines would catch poor retrofit work before an aircraft flies passengers, but clearly that didn't happen here.

Brian Sumers, Skift | 5 years ago

Airlines

Spirit Airlines Gets Boost From Dynamic Pricing on Carry-Ons to Bottled Water

Almost everything is improving at Spirit Airlines. Its on-time performance is getting better, and customer satisfaction is rising, according to the airline. More importantly for investors, ancillary revenue is up. Can the good times last?

Brian Sumers, Skift | 5 years ago

Spirit Airlines Gets Boost From Dynamic Pricing on Carry-Ons to Bottled Water

Airlines

Alaska Airlines Works Fast to Erase Memories of Virgin America

It can take some airlines as long as a decade after a merger before they truly operate as one entity. But Alaska Airlines is working much faster to gobble up Virgin America. Part of that is because both carriers were relatively small. But by any standard, Alaska is moving quickly.

Brian Sumers, Skift | 5 years ago

Alaska Airlines Works Fast to Erase Memories of Virgin America

Airlines

American Airlines Has a Customer Satisfaction Problem

American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?

Brian Sumers, Skift | 5 years ago

American Airlines Has a Customer Satisfaction Problem

Airlines

Asian Airlines Turn to Super Business Suites Rather Than First Class

Asian airlines still cling to first class, but is the product necessary anymore? Some carriers are rethinking their strategies.

Brian Sumers, Skift | 5 years ago

Asian Airlines Turn to Super Business Suites Rather Than First Class

Airlines

How United Is Chasing Revenue by Adding More Premium Seats

By adding a new premium-heavy configuration, United Airlines will be increasing operational complexity. It is hoping it can offset that with increased revenue. Will the plan work?

Brian Sumers, Skift | 5 years ago

How United Is Chasing Revenue by Adding More Premium Seats

Airlines

United CEO Wants More Business Class Seats in Jets Flying Transatlantic

Today, United's rationale makes sense. Premium demand in many markets is robust, and United could probably make more money with more seats to sell. But what happens if business class demand drops at some point?

Brian Sumers, Skift | 5 years ago

Airlines

Delta Air Lines Doesn’t Want to Be Pigeonholed as a Transport Company

Over the past couple of decades, most U.S. airlines have focused on transporting customers from point A to B in relative comfort. Delta wants to go beyond, hoping passengers will view it as a trusted consumer brand. If they do, Delta may be able to command an even bigger revenue premium over its competitors.

Brian Sumers, Skift | 5 years ago

Delta Air Lines Doesn’t Want to Be Pigeonholed as a Transport Company