Page 2

Articles tagged “airline passenger experience”

Airlines

Chile’s Latam Airlines Improves Premium Product Ahead of Delta Tie-Up

After changing its fare structure to compete with low-cost carriers and earmarking $400 million to improve its cabins, Latam’s rollout of premium economy on domestic and regional routes makes sense. It puts the carrier in a position to offer higher-end services without the added complexity of a major business cabin reconfiguration.

Kristin Majcher, Skift | 4 years ago

Chile’s Latam Airlines Improves Premium Product Ahead of Delta Tie-Up

Airlines

Delta Air Lines Sells a New Subscription That Indirectly Includes Overhead Bin Access

This priority boarding craze is getting out of hand. Almost no one wants to get on an airplane 45 minutes before it departs. People go nuts over boarding early because they have overhead bin anxiety. Can we just start charging for bin space? It's a precious resource for which demand outstrips supply.

Brian Sumers, Skift | 5 years ago

Delta Air Lines Sells a New Subscription That Indirectly Includes Overhead Bin Access

Airlines

What’s Gone Wrong at American Airlines?

American Airlines has made a lot of excuses for its performance this year. It blames so many of its problems on a labor dispute and the grounding of the Boeing 737 Max. But perhaps there's something more here?

Brian Sumers, Skift | 5 years ago

Airlines

United Airlines Simplifies Seat Upgrades With Points Incentives

The majority of U.S. travelers don't have to worry about how they'll upgrade on United Airlines. But United's most loyal customers, who contribute more than their share of revenue, care deeply about the process. United can't make things too difficult for them, or they will defect.

Brian Sumers, Skift | 5 years ago

United Airlines Simplifies Seat Upgrades With Points Incentives

Airlines

Spirit Airlines Will Offer Comfier Seats — For Free

Spirit Airlines is taking delivery of new aircraft, so this is an easy time for the airline to add more comfortable seats. The big question is will the airline pay to retrofit older jets to new standards? That's an expensive proposition, but it would show the airline is paying attention to passenger desires.

Brian Sumers, Skift | 5 years ago

Spirit Airlines Will Offer Comfier Seats — For Free

Airlines

American Airlines Will Make First Class Classier on Some Jets

People think airlines don't listen to customers. But they do, especially when revenue is at stake. American's most lucrative customers fly in first class, and when they're not happy, it's a problem. We're not surprised American is changing course on its short-haul first class product.

Brian Sumers, Skift | 5 years ago

American Airlines Will Make First Class Classier on Some Jets

Airlines

Skift Global Forum Preview: Delta CEO on Responsibility to Manage Footprints We Leave Behind

At most airlines, the advertising tagline is just for marketing. But Delta seems to take its tagline — "Keep Climbing" — a little more seriously than its competitors.

Brian Sumers, Skift | 5 years ago

Free Read

Airlines

Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

Airline employees, in spite of being the first point of contact for most airline passengers, often don’t have access to the right data at the right time. Empowering them with the appropriate tools is imperative for driving real personalization and loyalty in the future.

IBM + Skift | 5 years ago

Mobile Solutions Evolve as a Key Driver for Personalization In The Airline Industry

Airlines

Scandinavian Airlines Goes Local With Farm-to-Tray-Table Menus

For long-haul flights SAS lacks the size and scale to compete with its much larger European competitors. On short-haul routes the airline can't compete with the cost structure of the continent's strongest low-cost-carriers. But there's one place it probably does have an edge: its onboard food.

Alia Akkam, Skift | 5 years ago

Scandinavian Airlines Goes Local With Farm-to-Tray-Table Menus

Airlines

How Airlines Decide What You’ll Eat and Drink On Board

With their onboard food and drink programs, airlines want to keep passengers happy. But they also want to keep costs reasonable.

Brian Sumers, Skift | 5 years ago

How Airlines Decide What You’ll Eat and Drink On Board