Page 2

Articles tagged “airline passenger experience”

Airlines

Spirit Airlines Will Offer Comfier Seats — For Free

Spirit Airlines is taking delivery of new aircraft, so this is an easy time for the airline to add more comfortable seats. The big question is will the airline pay to retrofit older jets to new standards? That's an expensive proposition, but it would show the airline is paying attention to passenger desires.

Spirit Airlines Will Offer Comfier Seats — For Free

Airlines

American Airlines Will Make First Class Classier on Some Jets

People think airlines don't listen to customers. But they do, especially when revenue is at stake. American's most lucrative customers fly in first class, and when they're not happy, it's a problem. We're not surprised American is changing course on its short-haul first class product.

American Airlines Will Make First Class Classier on Some Jets

Airlines

Skift Global Forum Preview: Delta CEO on Responsibility to Manage Footprints We Leave Behind

At most airlines, the advertising tagline is just for marketing. But Delta seems to take its tagline — "Keep Climbing" — a little more seriously than its competitors.

Airlines

Scandinavian Airlines Goes Local With Farm-to-Tray-Table Menus

For long-haul flights SAS lacks the size and scale to compete with its much larger European competitors. On short-haul routes the airline can't compete with the cost structure of the continent's strongest low-cost-carriers. But there's one place it probably does have an edge: its onboard food.

Scandinavian Airlines Goes Local With Farm-to-Tray-Table Menus

Airlines

How Airlines Decide What You’ll Eat and Drink On Board

With their onboard food and drink programs, airlines want to keep passengers happy. But they also want to keep costs reasonable.

How Airlines Decide What You’ll Eat and Drink On Board

Airlines

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

This could go one of two ways. Passengers could revolt, taking to social media to complain about Delta's decision to reduce recline on 62 airplanes. Or customers could be pleasantly surprised at how much space they'll have under Delta's new test configuration.

Delta Air Lines Plans to Reduce Seat Recline in Bet to Make Flyers Happy

Airlines

Does British Airways Have Its Mojo Back?

British Airways probably will never win back its past magic. But the airline can get better and as it strives to improve, it should look forward, not back.

Does British Airways Have Its Mojo Back?

Airlines

American Cancels Flights Because of Shoddy Overhead Bins

We'd like to think airlines would catch poor retrofit work before an aircraft flies passengers, but clearly that didn't happen here.

Airlines

Spirit Airlines Gets Boost From Dynamic Pricing on Carry-Ons to Bottled Water

Almost everything is improving at Spirit Airlines. Its on-time performance is getting better, and customer satisfaction is rising, according to the airline. More importantly for investors, ancillary revenue is up. Can the good times last?

Spirit Airlines Gets Boost From Dynamic Pricing on Carry-Ons to Bottled Water

Airlines

Alaska Airlines Works Fast to Erase Memories of Virgin America

It can take some airlines as long as a decade after a merger before they truly operate as one entity. But Alaska Airlines is working much faster to gobble up Virgin America. Part of that is because both carriers were relatively small. But by any standard, Alaska is moving quickly.

Alaska Airlines Works Fast to Erase Memories of Virgin America